Please read our terms and conditions carefully, so you can understand the way Fatima Experience operates

 

Information

The client is required to provide all the information necessary about him and all group participants to Fatima Experience. The client must also provide additional information about any physical limitations, food allergies (in the case of the food and wine tours) or any other important information to ensure the quality of the tour.

The client must provide a working cell phone number to Fatima Experience, in case of any emergency or if the client doesn’t show up on time at the meeting point previously established.

Itineraries

Fatima Experience will do everything possible to respect the itinerary agreed with the client, but is not liable for any change imposed by unpredicted situations, such as: traffic delays, works in progress, demonstrations, public events or any other. In all situations, Fatima Experience will try to do everything possible to minimize the effects of the unexpected events.

Delays

Fatima Experience is not liable for reduced tours due to delays by the client. Therefore, the client is responsible to be on time at the meeting point agreed.

Liability Waiver

By booking a tour, the client acknowledges that all travel involves some risk and releases and discharges Fatima Experience and its guides from and against any and all liability from its participation on the tour. The client assumes all risks associated with the tour and agrees that this release shall be legally binding upon him/her personally, all members of his/her family or group and all the minors traveling with him/her, heirs, successors, assigns and legal representatives.

Under no circumstances will Fatima Experience be liable to the client for any indirect, incidental, consequential or special damages, injuries, death or other damages, pecuniary and non-pecuniary.

The client acknowledges that he/she will voluntarily participate in the tour and accepts possible risks as: transportation failures, accidents or illness, damaged, stolen or lost property, criminal activity and negligence in the conduct or arrangement of this trip.

Payments

Full payment or a deposit is required at the time of booking, no date/tour can be held or secured until a payment has been done.

Cancellation policy

For cancellations made 72 or more hours before the start of the tour, a refund will be provided.

For cancellations made less than 72 hours before the start of the tour, or in case of no-show, no refund will be provided.

If service fees apply, they are non-refundable.

Alterations

All alterations requested by a client after booking a tour require the previous acceptance by Fatima Experience. Fatima Experience will try to do the best to accept the suggested changes, it will always depend on the availability of guides, vehicles or any other aspects which Fatima Experience does not control. Fatima Experience is not obligated to accept these changes after the booking has been done.

Service marks and trademarks Fatima Experience and the Fatima Experience logo are owned by Fatima Experience. Other trademarks, service marks, logos and/or trade names appearing on the site are the property of their respective owners.